Whether you prefer to shop online or through a physical store, it’s important to stay on top of the rules about warranties, returns, and exchanges. Find out the established policies of iloveecigs.com by reading our summary below.
What is our warranty policy?
The original purchaser is the only individual that can utilize our consumer warranty, providing that the item(s) purchased are free of defects in material and workmanship under that said item(s) use.
For reference, the policy does not cover defects or costs that are caused by the following:
- Modifications, alterations, repairs or servicing to the item(s) by any person or company other than I Love Ecigs will void your warranty. Once you buy Logic e-cigs from our online store, we’re the only company that should be handling them.
- Accidental or physical abuse to, or misuse of the item(s) in a manner that is inconsistent with the indicated instructions that we have provided you with.
- Any use of the item(s) other than for what it was intended.
Subject to the above conditions, the warranty policy will allow original purchasers to obtain a replacement within 30 days of purchase if the item(s) were proven to be defective.
What’s our return and exchange policy?
When you buy Logic e-cigs online using our e-commerce store, you have 30 days to carry out a return or exchange on your purchased items. While a receipt is required for all returns and exchanges, I Love Ecigs reserves the right to deny a return or exchange on used cartomizers or capsules.
The return and exchange method
Subject to the above warranty, refund and exchange policies, if you buy Logic e-cigs and/or refill cartomizers and capsules online and they fail to operate satisfactorily, please follow these steps:
- Email our Customer Service Team (CS@ILoveEcigs.com) to request a Return Merchandise Authorization (RMA#) and to receive approval. Please write the following in your email subject line, “Request for Return Merchandise Authorization Number”, also please include:
- Your contact information (first and last name, email address, phone #)
- Order #
- Purchase date
- Your shipping address
2. The reason for the return (please provide a detailed explanation of the difficulty that you’re experiencing).
All of the above must be completed to process your warranty, return, or exchange request. Allow two business days for our team to receive your email and reply. Once your request has been approved, and you have received your RMA#, securely package your returned item(s) in a padded envelope, and include a copy of our email communication together with the item(s) receipt. Once we have received the item(s) we will send you a confirmation email that will include the estimated delivery date of your replacement item(s).
Do you have any further questions about warranties, returns, and exchanges when you buy Logic e-cigs online from I Love Ecigs? Send us an email or call 1-800-705-4030.
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